A changed flight: send an update the dispatcher can use

Lead with the reference

Start your message with the transfer booking reference and passenger name. Then give the old flight and the replacement flight. This makes it clear that you are updating an existing journey rather than requesting a second pickup.

Include the arrival day

Send the revised local arrival date and time together. A change across midnight can shift the pickup to another day. If the airline has not confirmed a replacement, say so instead of providing a guessed arrival time.

Wait for the revised arrangement

Ask for confirmation of the new pickup plan and any applicable price or waiting conditions. Flight information by itself does not settle all booking changes. Keep the revised confirmation with your travel documents.

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How do I book my transfer?

Select pickup and destination from the address suggestions, then add the date and pickup time. Review the vehicle offer and follow the booking steps shown. Keep the resulting confirmation and reference available for your journey.

How much does the journey cost?

The fare depends on the exact addresses, travel time, vehicle category and additional requirements. Check the offer in the booking system or ask for a personal quote. This page does not promise a fixed fare.

Where will I meet the driver?

For your pickup, use the meeting point agreed in your confirmation. Provide a full address and, for an airport pickup, your flight number. Contact us before the journey if the instructions are unclear.

Can I travel with children or extra luggage?

Tell us the number and ages of children and which child seats you need. Include suitcases, strollers, skis and other bulky items. The vehicle and equipment must suit your requirements and be confirmed.

What if my flight or plans change?

Tell us about any change to your flight number, arrival time or address as early as possible. Waiting time, adjustments and applicable conditions are determined by your booking confirmation. Contact us to clarify anything that is not specified.

Is my transfer confirmed after I fill in the form?

No. The form starts the booking process or prepares a WhatsApp enquiry. Your subsequent booking confirmation is what matters. Check the date, time, route, vehicle requirements and fare before travelling.