Clarify transport and seating
Describe whether the mobility aid folds and whether the passenger can transfer to a vehicle seat. Give its dimensions in transport configuration. A vehicle with a large boot is not automatically equipped for an occupied wheelchair.
Specify the assistance needed
Explain what help is needed at the pickup point and destination, for example with luggage or on a short walk to the entrance. Check separately whether this assistance can be provided. Medical care must not be assumed.
Check access in advance
Steps, narrow paths or a distant stopping place affect the pickup. Report any known obstacles and have both the vehicle and the agreed scope of assistance explicitly confirmed.
